Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We always do our best to serve with care and are working to improve wherever needed.
That said, we do believe that if there’s time to share a negative review, there should also be time to share a kind one,especially when previous orders have been satisfying. Small businesses grow through encouragement as much as critique, and we appreciate both when shared with fairness.
Warm regards.